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One World Projects would like to thank you for your order. After placing an order, you’ll receive a confirmation e-mail that includes your order number and a summery of the items in your cart. Please save this email. This is your receipt, and can be used to track your order’s status and location.
We attempt to fulfill and ship orders as quickly as possible. In general, in-stock orders are shipped within two days of order placement. Orders placed on weekends and holidays will ship the next business day. Your credit card is not charged until your order ships.
At the time of shipping we make every effort to send you a tracking number so that you can track the status of your package online. Should you require further assistance, phone us at (585) 343-4490 or email us.
We purchase products that are both fair trade and handmade from more than 100 artisan groups throughout the developing world. There are many factors that can lend to a product being temporarily out-of-stock including: popularity of a specific item, lead-time needed to produce replacement product, logistics of shipping, communications with artisans in remote parts of the world, and political climate.
We take every precaution to avoid the situation of our customers ordering an out-of-stock item. In the rare event that an item you’ve ordered be on backorder for more than 2 to 3 days, we will contact you by e-mail or phone. At that time you will be notified of when the item is expected to be again in-stock and given the choice of either keeping your item on backorder and having it shipped to you once it is back in-stock, or canceling the backordered item and receiving a full refund to your credit card.